Instructional Designer and Sales Trainer Job Opening

Instructional Designer and Sales Trainer

ViaSat

• Englewood, Colorado

— Full-time, Commission

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

In this exciting role, you will be responsible for the development, administration, and implementation of the knowledge base communication, training development and sales aids for Viasat Service, including technical, functional, management, and onboarding. The bulk of this role focuses on using your honed instructional designer tools to continuously enhance our Agent’s knowledge base and resources to include:

Coordinating with process and other internal subject matter experts to ensure documented processes are up-to-date, translating complex processes into simple, end-user-focused solutions.
Evaluate performance gaps in sales process, develop and deliver ongoing continuing education training for internal and external partners.
Communicating real time changes and business decisions.
Format, develop, write and communicate articles in an easy to read and follow format.
Creating, maintaining, and optimizing content on a global scale and helping define the content delivery strategy with media to support learning (e.g., visual aids for face-to-face, various multimedia for e-learning and online).
Anticipate agent needs and services and participate in the continuous evolution of the content management program.

A lesser but still important component of this role will involve training responsibilities to include:

Establishing vendor expectations on training programs, curriculum design and strategy.
Strong partnership and collaboration will be required to support the vendor in the implementation and measurement of training.
Training venues will include CBT, web, facilitator-led training and blended solutions.
You will design and implement training through partnerships with multiple Sales outsource vendors and establish a sharing of best practices in key areas between vendors and Viasat.

Requirements

5+ years of experience within at least one of the following areas: sales process, sales training, quality and knowledge or education with a Sales and Call Center environment.
Firsthand experience performing sales in a commission based environment
Experience and strong PC skills and expertise in MS Office
Experience in developing and delivering sales training materials and communications that support the sale of company products/services
Experience in writing course designs, course materials, and similar educational materials.
Understanding of computer-based training program development and deployment, LMS, needs assessment, and instructional design
Have strong platform delivery skills to include classroom management and be proficient in adult learning methodologies
Attention to detail and ability to meet tight deadlines
Ability and willingness to travel up to 25% as needed

US Citizenship or Permanent Residence required