Learning Administrator- Tempe Job Opening
Learning Administrator- Tempe
The Home Depot
• Tempe, Arizona
Category: Training Manager
POSITION PURPOSE
The Learning Administrator (LA) is the face of customer service between his/her team and internal and external partners. The LA supports THD programs which may include coordinating on-site logistics and calendars, overseeing vendor contracts, overseeing supply inventory levels, processing invoices and reallocating costs. The LA generates standard and ad hoc reporting to best support clients and is responsible for communication relating to the program(s). The LA partners with his/her manager on recommendations for process improvement to continually enhance the program(s).
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
45% Coordinate on-site logistics—may include room and equipment reservations, arrivals, departures, security lists, catering, class materials, training floor standards, supply inventory, etc.
20% Coordinate course/event calendars
20% Respond to customer requests, build and maintain relationships (internal/external partners)
10% Generate standard and ad hoc reporting—may include processing invoices and reallocating costs
5% Oversee applicable external vendor contracts
NATURE AND SCOPE
Reports to Program Manager, Learning
No direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
The Learning Administrator (LA) is the face of customer service between his/her team and internal and external partners. The LA supports THD programs which may include coordinating on-site logistics and calendars, overseeing vendor contracts, overseeing supply inventory levels, processing invoices and reallocating costs. The LA generates standard and ad hoc reporting to best support clients and is responsible for communication relating to the program(s). The LA partners with his/her manager on recommendations for process improvement to continually enhance the program(s).
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
45% Coordinate on-site logistics—may include room and equipment reservations, arrivals, departures, security lists, catering, class materials, training floor standards, supply inventory, etc.
20% Coordinate course/event calendars
20% Respond to customer requests, build and maintain relationships (internal/external partners)
10% Generate standard and ad hoc reporting—may include processing invoices and reallocating costs
5% Oversee applicable external vendor contracts
NATURE AND SCOPE
Reports to Program Manager, Learning
No direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
Knowledge, Skills, Abilities and Competencies:
Customer Focus
Business Acumen
Interpersonal Savvy
Organizing
Process and Project Management
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
- Bachelors degree or equivalent degree in related field
- Experience with needs analysis, learning data analysis and report design
- Experience managing projects
Knowledge, Skills, Abilities and Competencies:
Customer Focus
Business Acumen
Interpersonal Savvy
Organizing
Process and Project Management
- Drive for Results
- Negotiating
- Peer Relationships
- Communicating Effectively (verbal/written)
- Proficiency with traditional desktop software—Microsoft Office Suite