Collections Specialist Job Opening

Critical Signal Technologies, Inc. (CST) is a health services company with an innovative approach to remote patient monitoring. CST helps patients live independently, avoid unnecessary hospital visits, manage chronic conditions, and coordinate care. CST has turnkey solutions to increase patient engagement and improve outcomes. The number one priority of the entire team at CST is facilitating an ideal patient experience. CST utilizes customized monitoring protocols built around individual care plans and needs. As a B2B provider, CST has active partnerships in place with some of the most elite health plans, health systems, and post-acute care organizations throughout the United States.

Mission Statement:

Critical Signal Technologies is a Health Services Company committed to offering innovative, cost-effective patient monitoring strategies for homes, hospitals, and senior independent facilities in the U.S. and Abroad. We seek to empower and support older adults, people with disabilities, and those battling chronic illness to live independently, with dignity. We aim to make person-centered care scalable and sustainable for all the healthcare stakeholders.

SUMMARY: The Collections Specialist is responsible for making outbound phone calls in accordance with the Fair Debt Collection Practices Act, while providing the highest level of customer service. Calls are made to accounts that are past due including those for individual customers as well as businesses.

RESPONSIBILITIES

• Collecting on past due accounts by means of outbound phone calls to customers and their responsible parties.
• Preparing and sending out various notices in regards to unpaid balances, following the rules of the company, and adhering to Fair Debt Collection Practices.
• Utilizing the "one call resolution" to collect on accounts whenever possible.
• Maintain a minimum quota of accounts called on daily while maintaining accuracy and producing results.
• Documenting any and all correspondence with the customers in our database.
• Reviewing the master records of our partners and enlisting their assistance when required to collect on accounts.
• Placing outbound calls and sending notifications to customers who have expired, declined, or invalid credit/debit cards, as well as returned items from the bank.
• Assisting within the department with phone calls that are received.
• Researching and updating information for returned invoices.
• With the assistance of reports, resolving and following up on accounts that have been called on and taking the appropriate next step for collections.
• Various other duties as assigned.

QUALIFICATIONS

• Minimum of one year collections experience required
• Excellent organizational skills
• Strong attention to detail
• Displays exceptional professionalism
• Commitment to excellent customer service
• Microsoft Office
• Ability to multi-task
• Ability to work independently with little supervision

Benefits: Medical/Dental/Vision/LTD/Life/PTO/401K

CST practices equal opportunity employment with respect to hiring, placement, promotion, termination, layoff, transfer, leave of absence, compensation, training, and all other terms and conditions of employment. CST does not discriminate against nor make decisions based on an individual’s race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.