Enrollment Counselor II Job Opening

The Enrollment Counselor II initiates and supports new student enrollment, and facilitates the applicant experience from the first phone call or e-mail, offering one-on-one advising, assisting with the admissions process, answering enrollment questions and ensuring a smooth transition into the classroom. This is accomplished by receiving in-bound information calls, but primarily by making out-bound warm sales calls to adult, working professional prospective students who have requested information about UNE’s online programs. The Enrollment Counselor II also provides robust and accurate reporting to team members and supervisors, assisting in on-the-job training and on-boarding for new staff members, as well as providing and participating in feedback regarding current trends in higher education enrollment, sales tactics and best practices.

• Perform high-volume telephone contact daily to meet admission metrics.
• Maintain a daily minimum standard of inbound and outbound calls to prospective students.
• Attain industry best practices metrics (ex: speed to lead).
• Take ownership of and meets enrollment and retention targets both as an individual and team.
• Follow lead management and communication plan strategies for each prospect.
• Detail each attempted or executed contact with prospects in the database.
• Provide excellent customer service to students through application and enrollment process.
• Conduct personal interviews to qualify candidates and explain admission requirements, delivery methods, and course structure in order to successfully meet/exceed enrollment targets.
• Handle appointments, interviews and applications in a professional and timely manner.
• Promote the program’s benefits to potential students by completing a full needs analysis, ensuring that students meet the application criteria for admissions and handling any prospective students’ objections.
• Maintain the accuracy and integrity of the CRM database with full and proper documentation.
• Provide quality and professional written and verbal communication.
• Work various shifts to accommodate inquiries in different time zones. The earliest shift begins at 8:30 am and the latest shift concludes at 10:00 pm EST. Some Saturday hours may be required.
• Embrace lifelong learning and pursue self-improvement actively and independently.
• Collaborate with University offices including academic departments, admissions, financial aid, student accounts, and the registrar.
• Provide adequate reporting to supervisors and team members.
• Assist in on-the-job training of new staff members, as the need arises.
• Participate in and provide feedback to other team members and management to address sales tactics, best practices and strategies.

• Bachelor’s Degree required, plus three to five years combined sales experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.
• High level of interpersonal and written and verbal communication skills.
• A friendly, professional sales attitude and mentality with the ability to influence.
• General knowledge of higher education and sales.
• Proficient in MS Office and Sales Database use.
• Ability to work well in a time-sensitive, dynamic, student-centered and responsive office.
• Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion and confidentiality.
• Ability to stay organized and work in a fast paced environment.
• Ability and willingness to work some nights and Saturdays.

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.