Lease to Own Collections Representative Job Opening

Description

Hawpond Partners d/b/a Aaron’s sales and lease is hiring for a Customer Account Asscoiate for their Jacksonville, AR Location! Aaron’s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a Customer Accounts Associate, you will have the opportunity to learn the various facets of our business to help build a foundation for a career at Aaron’s! In addition to supporting the overall needs of the store by assisting other associates, you will be primarily responsible for assisting the Customer Accounts Department with lease agreement renewals. At Aaron’s you are making a difference – your dedicated attention to each customer helps bring them closer to their goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties

Collect Revenues and Protect Company Assets

• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
• Contact customers directly who have not paid their Lease agreement(s)

Customer Care

• Contact customers over the phone and through field visits
• Maintain and update customer database
• Assist with merchandise returns and customer deliveries as needed

Additional Duties

• Clean and certify returned merchandise in the Quality Assurance Center
• Assist in the Field where necessary

Position Requirements

Good communication and interpersonal relationship skills

Position routinely requires lifting, loading, and “dollying” heavy merchandise

Strong telephone etiquette

Good organizational skills

Maintain professional appearance

Good driving skills

As a Customer Accounts Representative at Aaron’s, you will have access to a comprehensive benefits package that includes:

· Paid time off including vacation days, sick days and holidays

· Monthly Bonus & commission opportunities

· Five day work week, Sundays off.

· Health and Dental Insurance available

· 401K available

All Customer Accounts Associates must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s and comply with the Aaron’s Driver Qualification Policy. All Customer Accounts Associates must pass a drug screen and criminal background investigation before beginning employment. A job performance reference check is also required.

Each Franchise location is individually owned and operated.

Benefits may vary from Franchise to Franchise.

EEOC

Job Type: Full-time

Experience:

• Collections: 1 year (Preferred)
• Rent To Own: 1 year (Preferred)

License:

• Drivers (Required)

Language:

• Spanish (Preferred)