Employee Development Manager Job Opening

Location(s)

Details

Develop employees in assigned areas through classroom instruction, LMS courses, and formal mentoring and ensure clear communication with claims and executive management, the students, the student’s manager, training management, and other training personnel to facilitate a smooth transition through the course of the employee’s career.

Position Responsibilities:

• Plans, develops, and provides training and development programs using best practices tools and techniques. Sets up and designs classroom configurations.
• Solicits feedback from internal knowledge base and subject matter experts to develop or deliver accurate and appropriate training.
• Analyzes and identifies training needs or trends to develop, modify, or improve applicable training. Establishes a calendar and timeline for submission and approval of revisions or creation of new training material.
• Assists in monitoring overall performance of other trainers and subject matter experts. Trains and develops faculty and provides feedback on delivery, presentation, content, and accuracy and recommends training as appropriate.
• Works to develop enhanced delivery processes for training materials such as webinars, on demand training, and virtual classroom presentations. Trains and develops faculty for online/distance education in collaboration with senior Claims management.
• Produce Claims management training content and materials with in-house and/or third party tools with content expertise as provided internally. Maintains strong knowledge of Infinity Claims procedures and systems. Remains aware of changes in processes and updates training as needed. Increases knowledge via observation and interviewing employees and subject matter experts.
• Masters all new procedural and system updates/revisions within content area in order to train effectively. Ensures that training materials and departmental manuals are developed and maintained.
• Evaluates and recommends outside vendor offerings for training if appropriate.

Position Qualifications:

• Bachelor’s degree and 5 years of claims and 3 years of training experience required. 10+ years of directly related experience may be considered in lieu of a degree.
• Excellent communications skills, proven leadership and coaching skills, and demonstrable knowledge of claims.
• High level of time management and organizational/planning skills.
• Must exhibit superior delivery and presentation skills with all levels of audiences.
• Proficiency in training design skills for delivery and training materials.
• Ability to meet deadlines.

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