Registration Quality and Education Coordinator Job Opening

Registration Quality and Education Coordinator

The Patient Access Registration Quality and Education Coordinator will be responsible for the training of new employees, re-education of current employees and introducing updates to current processes. The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services with concentrated initial and residual training and orientation.

• Ensures all registrars in all registration points are adequately trained such that patients are registered promptly, service is provided in a customer friendly manner and patients are directed to the proper service location.
• Completes monthly and weekly reports as indicated by the Department Manager and assists Department Manager with new initiatives and opportunities for process improvements.
• Completes monthly QA audits on all points on registration, including satellite services, and reports accordingly.
• Ensures staff is trained properly for each location and insures understanding of insurance verification and benefits, appropriate account documentation, payer requirements for pre-authorization, medical necessity and obtaining valid physician orders.
• Monitors and reports weekly on Point of Service Collections.
• Maintains the department’s training manual and ensures training and competency checklist are completed for all new hires and annually reviews with each registrar.
• Acts as a resource for other departments performing access functions and provides feedback regarding performance improvement functions.
• Demonstrates and encourages team behavior and exceptional patient/guest experiences.
• Upholds and promotes patient safety and quality.

Minimum Knowledge:

• High School diploma required. Advance technical school or college is preferred.

Experience:

• Minimum of 5 years of Patient Access or PFS experience is required.

Additional Skills / Abilities:

• Must have working knowledge of Microsoft Office suite of products. Knowledge and use of CPT, ICD and Revenue codes is required. Knowledge of insurance/Medicare/Medicaid regulations is also required.