Central Access Intake Assessor Job Opening

ACCOUNTABILITY

Central Access Manager

JOB SUMMARY

As an important member of our multi-disciplinary team, triages routine and crisis calls from individuals and third-party callers seeking services with the DeKalb CSB. Applies knowledge of psychiatric symptoms and diagnoses to determine appropriate level of care, including individuals that are homicidal, suicidal, or exhibit life-threatening behaviors. Identifies and triages clients with substance use disorders to appropriate ASAM level of care. Provides psychosocial assessments within an evidence-based framework. Demonstrates strong clinical judgment in assessment, application of diagnostic criteria, clinical formulations, and sound triage decisions. May provide individual and group counseling, family counseling, and other treatment modalities. Actively contributes to the treatment center and organization through on-going collaborative efforts.

DUTIES AND RESPONSIBILITIES

ASSESSES/SCREENS MORE COMPLEX CASES

• Provides linkage to DeKalb CSB’s Mobile Crisis Unit for DeKalb Regional Crisis Center (DRCC).

• Manages and updates the intake calendar of DeKalb CSB’s Central Intake unit.

• Triages requests for urgent and emergent response from the Georgia Crisis Access Line (GCAL).

• Demonstrates strong telephone skills including engagement skills that are vital to an effective triage.

• Performs thorough bio psychosocial assessment of the less complex to more complex clients and documents the assessment within agency guidelines
• Utilizes information from multiple sources as appropriate in the formulation of client driven treatment planning
• Assesses and documents response to interventions and modifies interventions as needed
• May utilize specific assessment tools regularly in evaluation of the client
• Demonstrates strong clinical judgment in assessment, application of diagnostic criteria, clinical formulations, and sound triage decisions
• Maintains productivity standards
• Seeks clinical supervision as necessary

ADVANCED THERAPEUTIC COUNSELING

• Creates therapeutic relationship as appropriate with consumers and families/significant others
• Conducts individual, family, group counseling / therapy, and educational sessions using evidence based interventions
• Demonstrates clinical knowledge in mental health, substance abuse, and co-occurring disorder treatment
• Demonstrates documented clinical proficiency (through education, training or experience) in client engagement, interviewing and recording
• May utilize advanced certification in specialty in counseling the consumer and others

DEVELOPS AND PARTICIPATES IN COMPLEX CASE MANAGEMENT/CARE PLANNING

• Creates, communicates, and coordinates treatment plan of the more complex consumer
• Demonstrates expertise in care/planning through objectives, goals and specificity of plan
• Serves as resource to staff in demonstration of up-to-date knowledge of DCSB, community, regional, and state resources
• Assist treatment team in problem solving regarding needed resources for complex consumers
• Insures timely communication with providers through proper exchange of written and verbal communication per policy and procedure.
• Document referrals, discharges, resources or other issues for problem resolution and/or utilization as required in agency policy
• May serve as a liaison in community resource activities

PROFESSIONAL

• Maintain licensure / certification
• Actively participates in clinical supervision
• Actively engages in behavioral health educational intiatives
• Seeks continuing education to meet current clinical needs

SKILL, COMPETENCY AND EDUCATION AND/OR LICENSURE REQUIREMENTS

Master’s degree and current GA licensure as a Clinical Social Worker (LCSW), Professional Counselor(LPC), or Marriage and Family Therapist (LMFT) required.

Two years of related work experience, computer proficient and ability to multi-task. Demonstrates competency in using evidenced-based treatments for mental illness and addiction. May be required to have competency in working with youth (as determined by clinic needs).

INTER-RELATIONSHIPS

Able to communicate effectively with co-workers, internal and external customers and the public. Ability to interact and communicate with clients and their families effectively.

WORKING CONDITIONS

Outpatient mental health clinic office setting – Monday –Friday 8:15am-5:00pm.

Ability to use a computer, telephone, fax, copy, and scanning machine. Experience with electronic documentation.

NEEDED ATTRIBUTES

Ability to handle self well under stressful situations.

Ability to demonstrate initiative, flexibility, and professionalism.

Ability to communicate well with others.

Ability to multi-task.

Ability to work within frameworks of a medical model and recovery model.

Ability to work with co-occurring disorders.

Ability to work and communicate effectively with diverse populations.

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.

For more information visit www.dekcsb.org/careers

DeKalb CSB is an equal opportunity employer regarding disability under VEVRRA and ADA