Sportsbook Manager - Isle Casino Hotel Job Opening

William Hill, the leading race and sportsbook operator in the US, has partnered with Isle Casino Hotel in Waterloo to bring legal sports betting to the Hawkeye State! Reporting to the Iowa Operations Manager, you will be responsible for effectively managing the operations of the sportsbook and fostering a high-performing, welcoming environment that is focused on customer service and compliance. The position generates opportunities to promote a positive image for William Hill within the industry and community.

What You Will Do...

§ Effectively manage the day-to-day activities and business levels of a sports book: hiring, scheduling, training and mentoring staff, and fostering an environment focused on high performance, compliance and excellent customer service

§ Demonstrate leadership and ensure operational effectiveness which will yield a successful operation

§ Generate opportunities to maximize handle, profitability, and promotion of the William Hill Brand

§ Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always.

§ Ensure betting control guidelines are adhered to within the sports book.

§ Foster an environment focused on customer service and compliance.

§ Develop skills and knowledge of the sports book team.

§ Plan and execute an effective staffing model, keeping in line with an approved budget.

§ Direct and motivate the relevant stakeholders during planning, execution, and opening.

§ Establish and maintain effective and professional working relationships with internal and external contacts.

§ Promote a positive image for William Hill within the industry and community.

What You Will Need...

§ 2+ years of management experience in a retail environment

§ Must be able to work independently with minimal supervision

§ Must be confident in one’s ability to assess situations and make informed decisions

§ Good interpersonal communication skills

§ Ability to manage relationships

§ Strong problem-solving skills

§ Ability to manage a diverse range of activities and effectively prioritize responsibilities

§ Ability to obtain and/or be eligible for work authorization, regulatory licensing