Data Voice Specialist Job Opening

Company Profile: Atlantic Broadband, a wholly-owned subsidiary of Cogeco Cable Inc. (TSX: CCA), is the 9th largest cable operator in the United States. In January, Atlantic Broadband completed the acquisition of Metrocast’s cable systems in NH and ME. With the acquisition of Metrocast Cable, Atlantic Broadband now offers services in 11 states that span from Maine to Florida. Additionally, Atlantic Broadband will pass more than 800,000 homes and employ more than 1,200 people on the east coast. ABB provides TV, Internet and Phone services to more than 300,000 business and residential and customers. Atlantic Broadband offers an excellent benefits program including medical, dental, life insurance, short and long-term disability insurance, paid vacation and holidays, tuition reimbursement, 401(k) investment plan and bonus opportunities. Additionally, employees that live within the ABB service area are eligible free services (valued at over $3000). We are an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status. DFWP.

Job Summary: Provide technical support to our customers in the use of telecommunication equipment (routers, modems, eMTA’s, etc.) & assure adequate connectivity to the network (voice and data).· Ability to consistently remain within the ASG department’s guidelines for Call Monitoring and average talk time.

Job Requirements: To perform this job successfully, an individual should have knowledge of Microsoft Operating Systems, Apple Operating Systems, some computer hardware knowledge, basic understanding of network topology\terminology, email troubleshooting (web and client based), troubleshooting tools (ping, traceroute, mslookup,) and general office related programs like MS Office/etc.. - Ability to troubleshoot email issues such as blacklists, password resets, and SMTP-POP settings - Ability to troubleshoot LAN/Wireless connectivity issues. -Ability to troubleshoot basic network and VoIP phone issues. Basic understanding of troubleshooting processes.

Education and/or Experience:

6+ months in a call center or customer support role with ability to interact professionally and resolve simple to complex customer issues. Preferred, but not required: Associate's degree (A. A.) or equivalent from one-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Job Type: Full-time

Additional Compensation:

• Bonuses