Lead Trainer Job Opening

Overview

The Lead Trainer is responsible the growth and general administration of a club’s fitness program, including fitness sales, revenue and retention. The Lead Trainer is the fitness subject matter expert and go to person for fitness at point of sale. The Lead Trainer reports directly to the General Manager and works closely with the Area Fitness Manager and Fitness Director.

This role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.

Responsibilities include:

• Modeling and promoting the Clubhouse Rules.
• Being available to team members to address questions and concerns.
• Partnering with club team to ensure high levels of customer service and a consistently clean club.
• Assisting the AFM or GM in creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.
• Actively listening to client concerns, addressing issues before they become problems.
• Adhering to all TSI policies and procedures including, (but not limited to) timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.
• Assisting AFM or GM in guiding Personal Trainers through managing client relationships effectively.

Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.

Responsibilities include:

• Contributing to an environment where employees thrive and look forward to coming to work.

• Assisting the AFM or GM in onboarding and training qualified Personal Trainers.
• Providing subject matter expertise and guidance to personal trainers and team members surrounding the administration of the fitness business, growing sales and revenue and client programming.
• Support GM or AFM in conducting regular progression meetings to assess performance and validate PT certifications.
• Responding to client/member requests and inquiries in a timely manner.
• Addressing potential safety hazards, equipment or maintenance issues on the fitness floor.
• Making sure the fitness floor is clean, organized and presentable.
• Working with new and current members to ensure awareness of fitness programs offered.

Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.

Responsibilities include:

• Being at or above daily index.
• Supporting the AFM or GM in planning daily, weekly and monthly fitness sales, revenue and retention goals and monitoring performance towards goals, as determined by indices.
• Continuously seeking new avenues of prospecting including (but not limited to) call drives, special events in the club and approaching new members at point of sale.
• Ensuring fitness products and services offered in clubs are aligned and consistent with the company’s overall fitness strategy.
• Scheduling and executing the full Fitness Orientation process from Needs Analysis to sale.