Bilingual Patient Advocate Job Opening

• Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
• Complete the appropriate applications and following through until approved
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain assigned work queue of patient accounts
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
• Request home visits as needed to acquire documentation
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
• Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
• All other duties as assigned

• High School Diploma or GED
• Some college coursework preferred
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Exemplary critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals
• Ability to multitask
• Ability to function in a fast paced environment
• Must fluently read, write & speak both English & Spanish

This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.