Assistant General Manager (AGM) Job Opening

Requirements: Degree in Hospitality Management or Business preferred: however, ability gained through 2+ years previous management experience in hotel may substitute for degree.

General Responsibilities

• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
• Ensure the proper appearance of the lobby, all public areas and food and beverage outlets.
• Know all job descriptions and responsibilities for Night Manager and Guest Service Reps.
• Provide and assign training to all new team members for each department.
• Enforce policies and procedures and standards as established by your hotel brand and Company standard operation procedures.
• Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Primary Functions:

Revenue:

• Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
• Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels when instructed by GM.
• Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.

Profit:

• Effectively control and manage all front office and food & beverage operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies.

Scheduling:

• Make and review schedule with front desk and breakfast team members prior to posting.
• Track and maintain labor hours and labor standards for all departments of responsibility.

Quality:

• Guest Service: Ensure that the hotel meets/exceeds TSH and Brand standards for guest satisfaction.
• Respond to Guest Relations cases within the brand required time frame.

Leadership:

• Leading: Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to TSH Standard Operating Procedures.

People & Culture:

• Interview, hire and on-board new team members.
• On-going development, corrective action and performance appraisal of all team members.

Job Type: Full-time

Experience:

• management: 2 years (Required)

Education:

• Bachelor's (Preferred)

Location:

• Gardner, KS (Preferred)

License:

• Driver's License (Preferred)

Work authorization:

• United States (Required)

Work Location:

• One location