Student Services Manager Job Opening

The Student Services Manager (Wilmington, DE) will report directly to the Site Director and will provide professional support services to prospective and current Year Up students. The Student Services Manager (Wilmington, DE) is responsible for monitoring and supporting students’ success throughout the program by assessing external readiness factors and intervening as appropriate. This role includes direct case management support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services.

To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled in working in a multidisciplinary settings while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students. In addition, you will be someone who maintains the highest levels of confidentiality, ethics and who possesses an innate ability to communicate with and relate to diverse audiences.

The Student Services Manager (Wilmington, DE) will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

KEY RESPONSIBILITIES:

Admissions

• Conduct one-on-one interviews and assessments of prospective students
• Collaborate with the Admissions team throughout the admissions process to identify prospects who will be successful students in the Year Up program
• Proactively help applicants find resources (e.g. healthcare, child care, legal representation) that will ease their transition into Year Up
• Conduct Onboarding Student Support plan interviews for conditionally accepted students
• Work with the Admissions and Program Manager teams to address accepted Year Up student specific on-boarding support plan needs with appropriate referrals (e.g. development of intervention plans and knowledge transfer)
• Other duties as assigned

Direct Services

• Build relationships with students both through individual meetings/sessions and being visible during lunch, breaks, and in the classroom, when appropriate
• Provide one-on-one brief counseling and support as needed and appropriate for students through the different phases in the program
• Identify reoccurring student needs
• Identify services that can be accessed and/or provide direct services through scheduled on site presentations via community partnerships (e.g. benefits enrollment, health care, wellness, lifeskills, prevention groups)
• Connect students to appropriate available resources and help them apply for assistance programs
• Develop and maintain a “service plan” and records for those students who need case management services
• Identify student needs that can be addressed through group work and run supportive or psycho educational groups as needed
• Document interactions, social work/case management work and referrals with students/interns into the organization’s database (Salesforce.com)

Program Development

• Manage, supervise, train, onboard other Student Services members
• Manage/supervise social work interns (BSW, MSW) internship program
• Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving processes based on your work in the above areas
• Attend weekly meetings with Staff Coaches, Program and Internship Managers to discuss the progress of students/interns, and to develop interventions and direction, as appropriate Provide support to staff as they work with students who need social work support identified through the admissions process or in the course of their involvement in the Year Up program
• Enter social work data into Salesforce.com and examine social work trends and issues in the community/world that may be affecting our students
• Participate in cross-site discussions with other Year Up sites

Partnership Development & Capacity Building

• Build new/enhance existing partnership relationships with community based organizations and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance abuse, etc. so that they are available to students as needed
• Conduct a needs assessment to further understand the needs and trends of students to inform the partnership development work
• Build internal system/processes to continually assess, maintain and further develop partnerships
• Document any new or existing partnerships with relevant contacts and linkage/referral agreements in the organization’s database (Salesforce.com)
• Make quarterly recommendations to both Year Up Program team (Site Director & Program Manager) and the college partner to strengthen partnerships for student support services offered onsite and off site

Site Team/Learning Community Member

• Collaborate and communicate with program team to address key student concerns
• Participate in staff meetings and trainings
• Develop close, supportive, and trusting relationships with students, to make one’s self available as a tertiary level of support for all students by interacting with the learning community programmatic activities (Morning kicks off, proskills, Friday feedbacks)

QUALIFICATIONS:

• 2-3 years’ experience preferred, especially as a counselor/case manager for at-risk individuals, particularly young adults
• Master of Social Work degree is required to supervise social work interns
• An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
• Effective communication skills and the ability to connect with people from a variety of different backgrounds
• History of cultivating relationships and building alliances with agencies and schools
• An engaging and collaborative leadership style with mature interpersonal skills and the ability to juggle and manage multiple, competing priorities and deadlines
• Impeccable reputation with regard to ethics and integrity
• A proven passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
• Understanding of the Opportunity Divide and its drivers
• Commitment to diversity and inclusion

• Salary: Competitive and commensurate with education and experience
• Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
• Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
• Professional development: Funds available to support staff in achieving career objectives

ORGANIZATION DESCRIPTION:

Year Up is an award-winning, national 501(c)3 organization that enables motivated young adults, ages 18-24, to move from minimum wage to meaningful careers in just one year, by providing the skills, experience, and support they need to reach their full potential. Through a one-year, intensive program, Year Up utilizes a high expectations, high support model where students spend the first six months learning in-demand technical and professional skills, focusing on one of five career pathways, before applying their skills during a six-month corporate internship with a top company. Throughout the program, students earn an educational stipend, and complete coursework eligible for college credits.

Year Up has served more than 24,000 young adults since its founding in 2000, and will serve more than 4,700 young adults in 2019 nationwide. Year Up currently serves 25 U.S. cities across 18 markets, including Arizona, Baltimore, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. 90% of Year Up graduates are employed and/or enrolled in postsecondary education within four months of program completion and employed graduates earn an average starting salary of $40,000 per year.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.