Operations Training Instructor Job Opening

Are you an ERCOT Employee? If so please log in to Workday to apply.

Design and conduct training and development programs to improve individual and organizational performance for control room personnel.

JOB SUMMARY

Responsible for the design, development, implementation, and maintenance of technical training programs. Supports the development of training programs, documenting the basis of training and utilizing multimedia in the presentation of course materials.

Position is open to a Training Specialist or a Training Specialist, Sr. depending on the level of the candidate that is identified.

POSITION DESCRIPTION

Job Title: Training Specialist

• Responsible for the analysis, design, development, implementation, and maintenance of training and seminars as well as the educational and training materials used to support system goals and operational objectives.
• Develops, designs, and maintains Continuing Education Hours for simulator, classroom, and on-the-job-training.
• Develops and implements classroom training.
• May design, develop and maintain scenarios for use in simulator training.
• Provides training for staff on processes, operating and market systems, programs, and developments.
• Employs systematic methodologies in the creation and delivery of classroom, simulator and on-the-job-training materials.
• Develops and maintains ERCOT System Operating Procedures to support system and market changes, compliance with NERC Reliability Standards, Protocols and ERCOT Guides.
• Prepares progress reports for management.

• May evaluate staff response during simulator training.

• Performs the duties of an ERCOT System Operator as required.
• Ability to qualify as an ERCOT System Operator on at least one control desk within one year.

Job Title: Training Specialist, Sr.

Includes all essential job duties and tasks at the Training Specialist level in addition to:

• Serves as Subject Matter Expert for the team or department.
• Makes independent decisions except in instances of unusually complex scenarios.
• Works on the most complex issues where analysis of situations requires an in-depth evaluation of variable factors. Has the ability to resolve complex issues in creative and effective ways.
• Fosters and leverages strong working relationships with other internal departments.
• Lends professional expertise to guide projects and help teammates assigned by manager.
• Acts as mentor and advisor to less experienced personnel.
• Demonstrates skills as an expert user of grid application, simulator and training tools.
• Pursues innovations in technology and methods of presentation in an effort to continuously upgrade and advance the training program.
• Contributes to the analysis, design, and development of new training material to be used in the classroom, simulation, seminars, or on-the-job training to support operational goals and objectives.
• Implements, executes and maintains existing training material used in the classroom, simulation, seminars, and on-the-job training to support operational goals and objectives.
• Develops, designs, and maintains NERC Continuing Education Hours for simulator, classroom, seminars, or on-the-job training.
• Periodically responsible, as scheduled by the Manager of Operations Training, for the coordination, design, development, implementation, and maintenance of individual training cycles including:
  • The quality and content of material in the cycle
  • The coordination of SMEs and Training Specialists used in executing the training cycle
  • The incorporation of both classroom and OTS material
  • The support of NERC Continuing Education criteria and NERC compliance documentation as required
• Provides training for staff on processes, operating and market systems, programs, and developments.
• Employs systematic methodologies in the creation and delivery of classroom, simulation, seminars, and on-the-job training materials.
• Pursues innovations in technology and methods of presentation in an effort to continuously upgrade and advance the training department.
• Develops and maintains ERCOT System Operating Procedures to support system and market changes, compliance with NERC Reliability Standards, Protocols and ERCOT Guides.
• Prepares reports for management as requested.
• May evaluate staff performance during simulator training.
• Ability to qualify as an ERCOT System Operator on at least one control desk within one year of hire date.
• Reports weekly to the Manager, Operations Training to evaluate training programs and determine needed changes and improvements.
• Works with the Manager, Operations Training to schedule and conduct weekly team meetings.
• Performs other duties as assigned.

QUALIFICATIONS

Education:

• High school degree is required.

• Bachelor’s degree in Education, Training, or Engineering discipline , or a combination of education and experience that provides the applicant with knowledge equivalent to a major in such fields preferred.

Work Experience

Training Specialist

• Minimum of 3 years (in excess of degree requirements stated above) of applicable experience in system operations or system operations support.

Training Specialist, Sr.

• Minimum of 5 years (in excess of degree requirements stated above) of applicable experience in system operations or system operations support.

Preferred Qualifications:

• Simulation training experience
• Training program development
• E-learning/Virtual training experience
• Real-time Bulk Electric System Operations experience

Certifications & Licenses, all levels

• NERC Certification Required
• ERCOT Certification preferred and must be obtained within 1 year of start date
  

Position is open to a Training Specialist or a Training Specialist, Sr. depending on the level of the candidate that is identified.

Are you an ERCOT Employee? If so please log in to Workday to apply.