Product Trainer III Job Opening
Product Trainer III
IGT
• Las Vegas, NevadaIGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Responsibilities
- Training internal (and external) staff on the operational use and service of the IGT Advantage suite of products with a particular focus on Accounting and Floor Operations.
- Having a working knowledge of IGT Electronic Gaming Machines (EGM’s) and peripheral products.
- Providing technical and operational classes at customer sites, regional offices and operate as the sole resource.
- Project managing the development of electronic training support materials.
- Thoroughly learning new software, hardware and electronics for standard gaming and systems products and impart knowledge to a variety of adult learners.
- Preparing and conducting training courses via methods such as instructor led training (ILT), Train-the-Trainer (TTT), on the job training (OJT) and virtual instructor led training online (VILT).
- Collaborating with Course Development and Product Development staff in the research and development of support materials and courses.
- Participating in special projects that have a clear link or benefit to training, as assigned.
- Performing additional duties and responsibilities as assigned.
This position may require up to 75-85% domestic and some international travel.
May be required to lift computer/training equipment up to 40lbs
Qualifications
- 5+ years minimum technical casino experience required in supporting Slot Accounting with the use of Advantage Machine Accounting and EZ Pay system.
- Bachelor degree (or higher) required in computer sciences or instructional techniques
- Experience with VMware desired.
- Technical aptitude and professional presentation skills required.
- On-line training experience desired.
- Must have a minimum of 3-5 years of successful experience training adult learners in technical areas and systems.
- Excellent working knowledge of computers and networking preferred.
- Outstanding customer service skills.
- Team Player and possess the ability to work independently, multi-task and within high performing teams.
- Experience with IGT products, IGT Machines, other vendor EGM’s mandatory.
- Experience developing and using digital training materials.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.