Instructional Designer/Writer Job Opening

The Marketplace Assister Technical Support (MATS) contract provides in-person assisters with technical support services that enhance assisters’ knowledge and skills so they can facilitate enrollment in insurance coverage, Medicaid, and the Children’s Health Insurance Program (CHIP) through the Affordable Care Act of 2010. These support services include, but are not limited to: the development and provision of assister certification and supplemental trainings, in person assister email help desk support, the development and provision of assister continuing education programs, the maintenance of assister email inbox operations, certified application counselor (CAC) application processing, the development and implementation of an inquiry response and tracking system, and the provision of technical support to the in-person assister community. The Centers for Medicare & Medicaid Services (CMS) believes these services are critical to improving resources and support available to in-person assisters as they work with consumers, especially those with complex eligibility cases or in difficult-to-enroll populations.

GDIT is seeking a highly talented Instructional Designer/Writer to join our Operations and IT teams. The professional in this role reports to the IT Manager and will develop written materials in support of IT implementations, user manuals, job aids, and other educational content. This career opportunity is located in Rockville, Maryland with the option for some telework. This is an excellent career move to demonstrate industry best practices in instructional writing and design.

Major Areas of Responsibility

• Develop written documentation in support of IT implementations, including on-screen instructions, user manuals, job aids, and other educational content for assister and back office support in Salesforce
• Collaborate directly with IT and software development teams to understand, translate, and develop documents related to Salesforce and other systems, as applicable
• Collaborate with other members of the education, training, and outreach team to develop materials and best practices for content development

Basic Requirements

• Bachelor’s Degree and 4+ years of experience
• Significant experience in writing and development of instructional materials
• Advanced skill set in MS Word & PowerPoint
• Previous experience in professional writing and communication
• Previous experience developing training content

Desired Skills

• Exceptional communication skills
• Exceptional attention to detail and highly collaborative
• Strong ability to learn new tools and to provide thought leadership in an effort to become a highly relied upon client partner
• Salesforce experience
• Captivate experience
• Background in the healthcare industry; CMS or Medicare or Medicaid experience preferred

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.