Adjunct CSS Instructor Job Opening

Schedule: Tuesday & Thursday - 5:00PM - 10:00PM

The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Personal and Home Care Aide”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

• Teach up to 27.5 hours week.
• Prepare lesson plans.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

The position requires a BA degree in Customer Service or at least two years of related work experience or evidence of specialized training or competency related to the customer service industry.