Counselor Support Job Opening

COUNSELOR SUPPORT

Indtai seeks to fill the Counselor Support position at Schofield Barracks, Hawaii under a contract with the United States Army Continuing Education Support Services. Counselor Support personnel will provide counseling support services to Soldiers and Families:

Qualifications

• Bachelor's degree in any area of study from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education.
• A minimum of one (1) year of adult education counseling experience.
• Knowledge of U.S. postsecondary education, soldier development programs, and career guidance and planning techniques.
• Good command of the English language which includes the ability to read, write, understand, and clearly and effectively communicate the language.
• NACI is required for this position.
• Bachelor’s Degree that includes or was supplemented by at least 24 semester hours appropriate to the position to be filled in one or a combination of the areas described below. At least one course must have been from (1) or (2) below:

• Tests and measurement: Study of the selection, evaluation, administration, scoring, interpretation, and uses of group and individual aptitude, proficiency, interest, and other tests.

• Adult education: Study of the adult as a learner, teaching-learning theories for adults, models and procedures for planning, designing, managing, and evaluating adult learning activities.
• Educational program administration: Study of the foundation and methods in organizing for adult and continuing education programs.
• Curriculum development or design: Study of the principles and techniques for development of curricula for adult or vocational education programs.
• Teaching methods: Study of teaching strategies and learning styles of the adult learner.
• Guidance and counseling: Study of the purposes and methods in counseling and guidance, the role of the counselor in various settings, approaches to counseling, and the uses of tests in the counseling situation.
• Career planning: Study of career development, learning activities, systems, approaches, program coordination, use of educational and community resources, and vocational counseling systems.
• Occupational information: Study of theories of occupational choice and vocational development and their application to the guidance process. Identification and utilization of various types of occupational information and resources.

Responsibilities

• Follow clearly detailed and specific procedures IAW site Standard Operating Procedure (SOP) or similar written directive provided by the Government.
• Determine and document clients’ education goals, develop individual education plans (IEP) to achieve those goals, and monitor progress toward those goals IAW AR and/or current written directives.
• Provide individual and group counseling sessions via face to face or electronic methods (e.g., live video/live chat, etc.) to authorized clients (counselor support services will be IAW current Army policy/program guidance, and other pertinent policy).
• Document all counselor support sessions in clients' GoArmyEd education records in IAW AR 621-5 and/or current written directives.
• Provide information and advice on veterans’ education benefits IAW AR 621-5 and current written directives.
• Assist clients in completing requirements for admission into military schools or commissioning programs IAW AR 621-5 and/or current written directives.
• Assist clients with school admission applications, maximizing the use of Veterans' education benefits, Free Application for Federal Student Aid (FAFSA), scholarships, and other applications for student and financial aid IAW AR 621-5 and/or current written directives.
• Conduct briefings on ACES programs/services IAW AR 621-5 and/or current written directives.
• Facilitate enrollment in current and emerging ACES Programs in support of the Soldier Life Cycle IAW DoD, Army, and other regulatory guidance.
• Schedule appropriate tests and assessments, read and interpret results, and counsel clients to assess Soldier readiness to participate in various ACES programs.
• Resolve queued Soldier GoArmyEd Customer Relation Management (CRM) cases.
• Prepare reports IAW DoD, Army and other regulatory guidance.
• Use ACES customer management systems, such as the Customer Management Tool (CMT).
• Support special events as requested by ESO (i.e. college fairs, graduation, etc.).
• Assist clients in calculating promotion points and preparing promotion point memorandums.
• Maintain personal work area/office in a clean, neat, professional, and orderly manner.
• Ensure computers and peripherals are clean and operational.
• Provide education transition counseling to meet the interests and needs of transitioning Soldiers and Families.
• Transition counseling shall include: assisting in the establishment of education goals and development of individual education plans in support of stated career goals; analyzing and interpreting test data and capability and/or needs assessments for application to individual educational plans; assisting with school admission applications, Montgomery GI Bill (MGIB), Post 9-11 GI Bill, Free Application for Federal Student Aid (FAFSA), scholarship, and other applications for student and financial aid; and maximizing the use of veterans’ education benefits, scholarships, and other means of meeting stated goals.
• The primary tool for counselors performing education counseling duties shall be Go Army Ed. Go Army Ed resources shall be utilized at all 1-on-1 counseling sessions.

Skills

• Customer service oriented
• Good time management
• Ability to solve problems
• Team player
• Knowledge of GoArmy Ed Resources
• Excellent verbal and written communicator
• Computer proficient
• Records management
• Scheduling

Note: Counselor Support personnel are EXEMPT from the Services Contract Act.

Indtai, Inc. (www.indtai.com) is an Equal Opportunity Employer

Job Types: Full-time, Contract

Experience:

• adult education counseling: 1 year (Required)

Education:

• Bachelor's (Required)

Location:

• Schofield Barracks, HI (Required)