IS Clinical Applications, Associate Analyst/Analyst Job Opening

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

Job Duties

This position is responsible for providing direct support to end users in the efficient and accurate utilization of the Nemours electronic medical record and clinical applications. Associate Analysts/Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Associate Analysts/Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications. The Associate Analysts/Analysts should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. Collaborates with senior management to plan, implement and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity. Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours. Will be supporting Surgical Applications including but not limited to Provation, SPM, Nant Health, Belimed, and Steris Black Diamond Video

• Achieve and maintain application specific certification in accordance with vendor requirements.
• Provide site specific, first line support to end users with the goal of enhancing and elevating proficiency in use of the electronic medical record and clinical applications.
• Conduct clinical workflow analysis and assess need for workflow redesign and process improvement.
• Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards for the electronic environment.
• Participate in the evaluation, testing and validation of new release and upgrade functionality.
• Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals.
• Facilitate change and employ change management methods in advancing innovation, technology and decision support.
• Respond to assigned Helpdesk tickets within the defined timeframes.
• Must have the ability to work well with others.
• Good communications skills are required.

Job Requirements

• Associate's Degree required. (Associate Analyst)
• Minimum of one (1) to three (3) years' experience required.(Associate Analyst)
• Bachelor's Degree Preferred (Analyst)
• Minimum of (three 3) to five (5) years experience (Analyst)
• Minimum 1 years experience in a clinical setting. Prior Nursing, Clinical experience, or Healthcare Operation experience
• Achieve and maintain one or more application specific certifications in accordance with vendor requirements. RN must maintain current RN license.
• If an RN or other Clinical Provider must maintain that license.

***Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process. This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position. Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time. Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.