Cross Country Home Services, Inc.
Manage the learning and training process through research, analysis of performance, identification of performance gaps, development of all training materials, job aids, and training tools needed for delivery of new hire and continuous learning programs
Conduct new hire and recurrent training utilizing instructional methodology
Identify recurrent training needs by acting as a consultant to call center management in reviewing quality trends, new program or product information and technical updates
Support business partners learning requirements throughout CCHS with a focus on new product, client and program implementations and new end-user technology initiatives
Maintain a thorough knowledge of CCHS’ programs, products, policies and technology
As part of facilitation, identify participant learning- styles;